Third-Party Advertising on Our Site
Personal Information and Privacy
When you use our Services, you may be creating and maintaining a personal, private area of the application (“Individual Team”) on behalf of yourself and/or one or more persons within your care team (“Care Team”), or visiting and posting to an Individual Team created by someone else within your Care Team. By their very nature, theseIndividual Teams contain a great deal of personal information about the subject of the Individual Team and other Users on the Care Team. Our goal is to balance our Users' need to find each other and communicate information and support against our Users' desire for a measure of privacy. By establishing anIndividual Team, you represent that you have all consents and authorizations necessary to use the information relating to members of your Care Team necessary to establish an Individual Team.
The Individual Team is accessible “By Invitation Only.” Once established, every member of a Care Team, including the creators of Individual Teams and all Users are responsible for maintaining the confidentiality of the Individual Team by the care recipient’s wishes.
Information You Provide Directly to TCARE
You may provide certain information directly to us when you use the Site. For example, without limitation, when you choose to register a user account, you will be required to provide, among other things, your e-mail address, name, and phone number. When you create a Care Team, we may collect identifying information about members of the Care Team and the caregiver, such as the caregiver’s work status and living situation. We also collect information about how the supporter can help the care recipient. We may use this information to suggest services that may be of use to the caregiver or care recipient. When you use our Resource Locator(Connect) or Assist Screener, we may collect information regarding your past and present medical history (i.e., diagnosis, medical events, medications, etc.). We may also collect financial information to determine eligibility for certain programs and benefits. Finally, we may collect information regarding your insurance coverage and benefits.
Certain Information in the Services is Visible to Other Users
Information regarding the care recipient’s needs and actions are taken, and updates may be shared among and be available to Care Team members but are not publicly visible to other Users outside of the Care Team.
Information that is Automatically Collected
We and third parties may use automated means to collect information about you, your computer, or another device that you used to access the Site and your use of the Site. These automated means include common technologies such as cookies or similar technologies. These technologies help us analyze trends, administer the Site, track Users’ movements around the Site, gather demographic information about our user base, and otherwise provide you with relevant content (e.g., by gathering your zip or postal code). We may receive reports on an individual as well as aggregated basis based on the use of these technologies by TCARE, and any third-party vendors acting on TCARE's behalf.
Information We Collect from Third Parties
Cookies and Tokens
Cookies are files that websites send to your computer or another Internet-connected device to uniquely identify your browser or to store information or settings on your device. OurSite may use HTTP cookies, HTML5 cookies, Flash cookies, and other types of local storage (such as browser-based or plugin-based local storage, or application-based local storage on a mobile device). You may be able to restrict or disable certain cookies. Please note, however, that without cookies, you may not be able to use all the features of our Site. Our cookies, tokens, and similar technologies (collectively, "Tracking Technologies") also are used for administering the Site, including without limitation, for authentication, remembering Users’ settings, customizing the content and layout of the Site for Users, contact you about the Site, and to improve our internal operations, the content of our Site and our services. Users may be able to control the use of or reject or disable, some Tracking Technologies at the individual browser level. If you reject or disable Tracking Technologies, you may still use our Site, but your ability to use some features or areas of our Site may be limited. We use Tracking Technologies to identify your device and keep track of your Internet session with our Site. Using these Tracking Technologies, we may automatically end your session on our Site after a period of inactivity (as determined by us in our sole discretion). We also use Tracking Technologies that allow us to recognize your device when you return to the Site within a certain period (as determined by us at our sole discretion)and automatically log you back into your account with us. UNLESS YOU AFFIRMATIVELY LOG OUT of your account before YOUR SESSION ENDING (whether by you or by us), YOU WILL BE AUTOMATICALLY LOGGED BACK IN THE NEXT TIME YOU ORANY USER OF YOUR DEVICE VISITS OUR SITE within the period determined by us. If you do not wish to be automatically logged back in when you (or someone using your device) next initiate a session with our Site (using the same device that is being used for your current session), you should log out of your account (i)before ending your session, or (ii) if you will be inactive on our Site for more than a few minutes.
In conjunction with the gathering of data through cookies, Web servers may log records such as your device type, operating system type, device advertising identifier, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. The Web server logs also may record the address of the Web page that referred you to our Site, the IP address (and associated city and state or province for the IP address)of the device you use to connect to the Internet, and data about your interaction with our Site, such as which pages you visit.
We may use third-party web analytics services on our Site, such as those of Google Analytics. These service providers use the sort of technology described in this “Information that is Automatically Collected” section to help us analyze how Users use theSite, including by noting the third-party Web site from which Users arrive. The information (including your IP address) collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Site.
Mobile Application Technologies
Our mobile applications may also collect information specific to the use of your mobile devices, such as unique device identifier and, with your consent, precise geolocation information, motion coprocessor data (e.g., recording information such as steps, distance, and elevation), accelerometer data (showing whether you're stationary or moving), and gyroscope data. We may also use third-party analytics, such as those Google Analytics. Collection ofInformation Across
Personal Devices and Applications
Sometimes, we (or our service providers) may use the information we collect—for instance, log-in credentials, IP addresses, hashed email addresses, and unique mobile device identifiers—to locate or try to locate the same unique users across multiple browsers or devices (such as smartphones, tablets, or computers), or work with providers that do this, to better tailor content, features, and advertising(for TCARE on other sites), and provide you with a seamless experience across the devices you use to access our services.
Our Use of Information Use and Storage of Information to Provide You with the Site and Related Services
TCARE, and any third party vendors acting on TCARE's behalf, may use and store your Information to perform activities associated with providing you with the Site and related services such as: (i) registering you to use the Site and otherwise logging you into the Site, including the authentication of your identity, where applicable, and otherwise enabling your access to the Site; (ii) resolving disputes and/or troubleshooting problems including logging into your account to troubleshoot problems or otherwise help you navigate the Site; (iii) verifying your compliance with your obligations in our Terms of Service or other TCARE policies; (iv) improving the quality of the Site, (v) fulfilling any request you make; (vi) communicating with you; (vii) connecting you with and providing you with information about services, providers of services, resources or programs to which you may have access; (viii) providing you with Site content, including, without limitation, generating recommendations (such as recommendedSite activities or services), providing caregiver navigation services, creating action plans for caregivers, helping caregivers anticipate the needs of the care recipient, and processing your preferences and requests; (ix) analyzing, customizing, and personalizing the Site, including through the delivery of tailored content and communications; and (x) otherwise as directed by you or provided for herein. Except where prohibited by law, and only to the extent permitted by TCARE’s agreements with applicable TCARE Partners, we may also use your Information in connection with any other services we make available to you.
Additional Information Regarding Use of Information for Communications with You
If you choose to tell a friend about our Service or share an Individual Team through our Site, we will ask you for your friend's name and email address or phone number. We will automatically send your friend a one-time email or text message inviting him or her to visit the Site. We retain this information to identify the User as part of the care team when they sign in.TCARE, TCARE Partners, and any third-party vendors acting on TCARE's behalf may also use yourInformation to communicate with you (including, without limitation, via email and/or mobile push notifications) about the Site and/or our products and services (and related features and functionality) or those of any TCARE Partner that is providing services to you. Our communications to you will include, without limitation, contacting you by SMS text message or at the email address(es) that you use to register for our Site to communicate with you regarding the Site and actions that you take in connection with the Site. Your Choices
Regarding Our Communication with You
Creation and Use of Combined Data, De-Identified Data, and Aggregated Data
As permitted by law and by TCARE’s agreements with applicable TCARE Partners, TCARE, and any third-party vendors acting on TCARE’s behalf, may aggregate and/or de-identify yourInformation and/or combine your Information with other information maintained or available to TCARE and use or disclose such information as follows: We may use aggregated or combined data to communicate with you about the Site and/or our products and services and disclose such aggregated or combined data to TCARE Partners in connection with providing the Site.We may also use and disclose de-identified data, de-identified aggregated data, and/or de-identified combined data for any business purpose, which may include, without limitation, improving our products and services, conducting analytics such as evaluating our Site and developing additional benefits, programs, and services, and disclosing to TCARE Partners for analytics purposes. Disclosure ofInformationWe may share yourInformation in the following circumstances:
· Disclosures to Service Providers and TCARE Partners
· Additional Disclosures with Your Consent
· Safety, Security, and Compliance with Law
· Sale, Merger, or Similar Transaction
We Do Not Control the Privacy Policies of Third Parties
Be sure to Log Off When Using Public or Third-Party Computers
As described above, we use Tracking Technologies that automatically log you back into your account with us unless you affirmatively log out of your account before your session ends (whether you end your session or we end your session, for example, if our Site has "timed out" – i.e., we have ended your session automatically after a period of inactivity as determined by us in our sole discretion). If you log into the Site using a public computer or device, or a computer or device of that belongs to or is shared with another person, you should affirmatively log out of your account. Otherwise, the next computer or device user may be able to access your account and your information if your session has not ended. Your Use of Persistent
The login in our application is persistent. We recommend that you log out after use of the application if you are concerned about the unauthorized use or disclosure ofInformation via persistent login.
Managing and Updating Information
To access, review, update and/or delete certain Information, you may contact us at email@example.com, and you may update and/or delete certain Information by logging into the Site and updating your account. We will respond to your request within a reasonable and lawful timeframe under the circumstances of your request. Please remember, however, if we have already disclosed some of this Information to third parties, we cannot access that Information any longer and cannot force the deletion or modification of any such Information by the parties to whom we have made those disclosures. Additionally, if you modify certain Information on our Site that we received from a third party, we reserve the right but are not obligated, to share the updated information back to that third party. As a result, you will need to provide updated information to those third parties if you want to be sure they have your updates.Certain Information is necessary for us to provide the Site and our related Services; therefore, if you delete such necessary Information, you will not be able to use the Site or receive our Services. If you wish to have your account deactivated, you may contact us at firstname.lastname@example.org. After we receive your request, within a reasonable timeframe under the circumstances of your request, we will deactivate your account; provided, however, that: 1) TCARE (and our third-party vendors acting on our behalf), our TCARE Partners, and any other applicable third parties may continue to use and share for any purpose de-identified data and aggregated or combined data developed using your Information that has been de-identified and 2) TCARE may continue to use Information in your deactivated account for compliance with applicable regulations. Also, please note that even though you may deactivate your account or request the deletion of your Information, we maybe required (by law or otherwise, such as to prevent fraud, resolve disputes, or troubleshoot problems) to retain this information, in case we will comply with your deletion request only after we have fulfilled such requirements. We may also keep a copy of your Information to protect our legal rights, such as in connection with your use of the Site or your agreement to our Terms of Service, as permitted or required by applicable law.
California Do-Not-TrackDisclosure Requirements (for California Users)
We are committed to providing you with meaningful choices about the information collected on our Site for third-party purposes. However, we do not recognize or respond to browser initiated Do Not Track signals, as the Internet industry is currently still working on Do Not Track standards, implementations, and solutions.
Your California Privacy Rights (for California Users)
California law permits customers of TCARE who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write us:TCARE, Inc. 511 North Garrison Avenue, Saint Louis, MO 63103 or email: email@example.com.We will provide a list of the categories of personal information, if any, disclosed to third parties during the immediately preceding calendar year for third-party direct marketing purposes, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the email or postal address specified above. You should put "California Privacy Rights" in the subject line and your request. You must provide us with specific information regarding yourself so that we can accurately respond to the request.
Children; Special California Notice
The Site and Services are not directed to children under the age of 18, and children under the age of 18 years of age are not eligible to use them. Protecting the privacy of children is very important to us. Through the Site and Services, we do not collect Information from people we know are under 18 years of age, and no part of the Site or Services is designed to attract people under 18 years of age. If we later learn that an individual has provided us with their information through the Site or Services and they are under 18 years of age, we will take steps to remove that User's Information from our databases and to prevent theUser from utilizing the Site or Services. If you are a California resident under the age of 18 and are a registered User of our Site, you may request that we remove from our Site any content you post to our Site that can be accessed by any other User (whether registered or not). Please note that any content that is removed from our Site may remain on our servers and in our systems. To request the removal of content under this provision, please send an email to firstname.lastname@example.org and provide us with a description of the content and the location of the content on our Site, and any other information we may require considering your request. Please note that removal of content under this provision does not ensure complete or comprehensive removal of the content or information posted on the Site by you.
Uses and Disclosures as Required or Permitted by Law, Including Research, Health Care Operations, and Public Health
To the extent not prohibited by law or precluded by TCARE’s agreements with the applicable TCARE Partner, TCARE, and any third-party vendors acting on TCARE’s behalf, may use and disclose your Information: (a) as required or permitted by law, including, where applicable, the Health Insurance Portability and Accountability Act of1996 (“HIPAA”), which may include disclosures to the applicable TCARE Partner;(b) for Research purposes; (c) for purposes of Health Care Operations of the applicable TCARE Partner; and (d) for Public Health, as each is defined and by HIPAA.
Retention of Personal Data
About contact upload
Contact upload is an optional feature that allows us to check which of your contacts in your device's address book are also TCARE users. It also means we can update your TCARE contact list when your contacts who aren't using TCARE yet sign up later. We care about your privacy and we don't share your contact list with other Companies for their use, even when they provide us with services. When you use contact upload and grant TCARE access to your device address book,TCARE will access and upload the phone numbers in your address book typically daily, but this depends on various factors including how often a user usesTCARE, including those of TCARE users and your other contacts. We don’t collect any of the other information that could appear in your device address book including names, email addresses, etc. If any of your contacts aren’t yet usingTCARE, we protect their privacy by managing the phone number in a way that is designed to prevent those contacts from being identified by TCARE.
About gallery and photos upload
Photos and Gallery on both IOS and Android are the features that allow us to check the photos in the gallery when access is provided. It also means that the TCARE users have an option where the TCARE users can disable or enable the option. TCARE uses the photo and Gallery simply to upload a profile picture and is also used in the chat where share the scanned image from your photo gallery. Since all the chat is end-to-end encryption, the photos are not shared or used. We don’t share your gallery lit with other companies for their use.
Camera and microphone
In IOS, the user must explicitly grant permission for each app to access cameras and microphones.Before your app can use the capture system for the first time, IOS shows an alert asking the user to grant your app access to the camera, as shown below.IOS remembers the user’s response to this alert, so subsequent uses of the capture system don’t cause it to appear again. You will only need to request consent the first time your app accesses the camera. The user can change permission settings for your app in Settings > Privacy.